FAQ

1. Do you provide gift cards?

Yes, our electronic gift cards are the perfect present for any occasion, allowing recipients to curate their own fashion narrative with the latest trends and styles. Gift cards do not expire.

2. How long do I have to return an item?

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

3. What are the conditions for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

4. How do I start a return?

To start a return, you can log into your Hannah Anna account to initiate a self-service return or you can contact us at returns@hannah-anna.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. We must receive the return package no more than 14 days after you receive the return shipping label.

5. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

6. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned. This includes perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), swimwear, lingerie, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please get in touch with us.

7. Can I exchange an item?

Yes, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

8. What is the refund process?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

9. What if I haven't received my refund?

If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at returns@hannah-anna.com.